Refund Policy

Last updated: 29 July 2026

14-day money-back guarantee. If Cartright Pro is not right for you, email us within 14 days of purchase and we will refund you in full. You do not need to give a reason.

This policy applies to purchases of Cartright Pro licences from famosMedia Technologies Ltd., Pentadaktylou 45, 7737 Larnaca, Cyprus. It forms part of our Terms & Conditions.

1. How to request a refund

Email [email protected] from the address you used to buy, or include your order reference. Tell us you would like a refund — that is all we need. We aim to reply within two business days.

2. Timeframe

Requests made within 14 days of the purchase date are refunded in full. After 14 days we are no longer obliged to refund, but we would still rather hear from you than leave you with software you cannot use — write to us and we will look at it case by case.

3. How the money comes back

Refunds are issued through our Merchant of Record, who processed the original payment, and are returned to the payment method you used. The Merchant of Record is named in section 3 of our Terms & Conditions. Depending on your bank or card issuer, it can take a further 5–10 business days for the amount to appear on your statement.

4. What happens to your licence

When a refund is issued, the associated licence key is deactivated and no longer entitles you to Pro updates or support. The free Cartright core plugin is GPL-licensed and remains yours to use regardless — a refund does not affect it, and your recovery data stays on your own server.

5. Statutory rights

Cartright Pro is digital content supplied immediately on purchase. Where consumer law grants you a statutory right of withdrawal, this policy is offered in addition to those rights and does not limit them. Mandatory consumer-protection rights in your country of residence remain unaffected.

6. Chargebacks

Please contact us before raising a chargeback with your bank. A refund by email is faster for you than a dispute, and we have never refused one inside the 14-day window.

7. Questions

Anything unclear about this policy: [email protected].